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How jomcuci88 Handles Your Personal Information

When you open an account and use Touch 'n Go eWallet, Boost, or GrabPay to fund it, we collect only what we need to run your account and process your transactions.

Account data only — no extrasLocal payment details handled securelyYour rights, clearly statedContact us to request changes
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jomcuci88 How jomcuci88 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or request deletion of the personal data we hold on your account, reach out through any of the channels below. We aim to acknowledge your request within one business day and resolve straightforward queries without unnecessary back-and-forth. For account-linked payment data — such as a stored GrabPay or Boost reference — our support team can walk you through the removal steps directly.

Live Chat Open live chat from your account dashboard to raise a data query or request a correction. Available during platform operating hours.
Email Support Send your privacy request by email for a written record. Include your registered account name so we can locate your data without delay.
Account Settings Some data fields — like your contact number and linked e-wallet preference — can be updated directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Your account security and the integrity of your payment records sit at the centre of how we run the platform. We apply encryption across data in transit and at rest, limit internal access to your records on a need-to-know basis, and review those access controls periodically. Here is a breakdown of the four areas that matter most to your privacy.

Cookies and Session Tracking We use session cookies to keep you logged in across pages and to remember your preferred payment method. You can manage cookie preferences through your browser settings at any time.
Account Security Practices Each login triggers an OTP check sent to your registered mobile number. We never store full payment credentials — only a tokenised reference tied to your chosen e-wallet provider.
Data Retention Schedule We keep active account data for as long as your account remains open. After account closure, transaction records are retained only for as long as applicable legal obligations require.
Requesting Changes or Deletion You can request a copy of your personal data or ask us to delete it by contacting support. Deletion requests for active accounts may be subject to legal retention requirements before they can be completed.

Common Questions About Our Privacy Policy

These are the questions we hear most often from people reviewing our Privacy Policy. If yours is not listed here, live chat is the quickest route to a direct answer from our support team.

We collect your name, email address, mobile number, and the payment method you choose — such as Touch 'n Go eWallet, Boost, or GrabPay. Device and session data are also gathered automatically during your visit.

We store a tokenised reference, not your full wallet credentials. The actual account number sits with your e-wallet provider under their own security standards, not on our servers.

Yes. Contact us via live chat or email with your request. Some records tied to completed transactions may need to be retained for a period to meet legal obligations before full deletion can proceed.

We do not sell your data. Certain service providers — for payment processing and fraud detection — access limited data under strict contractual terms and only to fulfil those specific functions.

Some fields, like your linked e-wallet preference, can be changed directly in your account settings. For changes to your registered email or mobile number, contact our support team to verify the update.

Once your account is closed, we retain transaction and identity records only for as long as local legal obligations require. We will not use that data for marketing after your account is inactive.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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